Guidance Note and Training Manual for Remote Service Delivery to Survivors of Violence in the Arab States Region

This toolkit is designed to support women-led civil society organisations (CSOs) in the Arab States region to strengthen their capacity to deliver remote services to survivors of violence against women and girls (VAWG). It aims to increase CSOs’ preparedness and high-quality response to the COVID-19 pandemic and future crises. Part A of the toolkit provides guidance and tips on how to establish remote case management, helplines and online support groups. It also focuses on how to coordinate with specialised services, including health services, mental health and psychosocial support (MHPSS), legal services, and livelihood support, in order to meet the immediate and longer-term needs of survivors. A separate Training Manual (Part B of the toolkit) has been developed to help CSOs apply the learning in Part A and use this to support community-based and grassroots women-led CSOs through participatory exercises and real-life scenarios.